Ornamental Fence Products Exchange Policy

Eligible Products for Exchange

• Only ornamental fence panels and posts are eligible for exchange.

• Electronics (including gate operators and accessories) can be exchanged only if unused, unopened, and in their original packaging and excellent condition.

• Custom products (including all custom gates—single swing, dual swing, slide gates, pedestrian gates—and trash enclosures) are not eligible for exchange or refund.

Exchange Timeframe

• Exchanges must be requested within 7 days of purchase.

• After 7 days, all sales are final.

Condition Requirements

• Products must be unused, unopened, and in original packaging to qualify for exchange.

• No exchanges will be accepted for packages that have been opened.

Proof of Purchase

• An order number or order confirmation number is required to process any exchange.

Exchange Process

• Customers must contact Ornamental Fence Products by email or phone if they notice an incorrect part or incorrect quantities were ordered.

• Purchasers are responsible for all shipping and freight costs associated with exchanges.

• No prepaid shipping labels will be provided for exchanges.

Out-of-Stock Items

• If the requested exchange item is out of stock, store credit may be applied.

• In some cases, approved refunds may be issued at the company’s discretion.

Incorrect Shipments

• If the wrong part is shipped or the order is processed incorrectly, all shipping costs will be covered by Ornamental Fence Products.

Shipping Damages

• Ornamental Fence Products is not liable for shipping damages or defects caused by the shipping or freight company.

• Claims for such damages must be filed with the shipping or freight company directly.

International Orders

• No international orders are accepted. Shipping and sales are limited to domestic customers only.

Customer Support

• For all exchange inquiries, customers can reach out by phone or email as listed on the website:

  • Website: www.ornamentalfenceproducts.com